Refund policy
We have two return policies, depending on the supplier.
A.-At checkout:
If the free shipping is 3 to 5 business days apply the next policy
7-Day Return Window
We have a strict 7-day return policy, which means you have 7 days after your item is marked as "Delivered" to request a return. If more than 7 days have passed since your delivery date, we unfortunately cannot offer you a refund.
If the free shipping is 3 to 5 business days apply the next policy
7-Day Return Window
We have a strict 7-day return policy, which means you have 7 days after your item is marked as "Delivered" to request a return. If more than 7 days have passed since your delivery date, we unfortunately cannot offer you a refund.
Eligibility & Condition
To be eligible for a return, your item must be in the exact condition that you received it:
To be eligible for a return, your item must be in the exact condition that you received it:
- Unworn and unwashed
- Original tags must be attached
- In its original clear garment packaging with the SKU label intact
Non-Returnable Items (Final Sale)
For hygiene and safety reasons, the following items are Final Sale and cannot be returned:
For hygiene and safety reasons, the following items are Final Sale and cannot be returned:
- Intimates, Lingerie, and Bodysuits
- Swimwear
- Jewelry
- Beauty and Cosmetic products
- Face masks
How to Start a Return
To start a return, you must contact us at customerservice@galdiastore.com within 7 days of delivery.
To start a return, you must contact us at customerservice@galdiastore.com within 7 days of delivery.
- Please include your Order Number and the name of the item(s) you wish to return.
- If your return is accepted, we will send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
B.-At checkout:
If the free shipping is 5 to 8 business days apply the next policy
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
B.-At checkout:
If the free shipping is 5 to 8 business days apply the next policy
Return & Refund Policy
Thank you for shopping with us! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.
1. Return Window
- You have 21 days from the date your package was delivered to request a return or exchange.
- Note: Any return requests submitted after 21 days from delivery will unfortunately not be accepted.
2. Eligibility & Item Condition
To qualify for a full refund or exchange, items must meet the following strict conditions:
- Apparel must be unworn, unwashed, and undamaged.
- All original tags must remain intact and attached to the item.
- Items must be returned in their original packaging.
- Final Sale Items: For hygiene and safety reasons, bodysuits, swimwear, undergarments, and beauty cosmetics cannot be returned.
3. Damaged or Defective Items
- If your item arrives damaged, defective, or incorrect, please report it to our team within 7 days of delivery.
- Please include your order number and clear photos of the item's damage in your email so we can fast-track a free replacement or prepaid return label for you.
4. How to Start a Return
Please do not send your purchase back to the sender address on your package package. Because we work with centralized fulfillment warehouses, unauthorized returns cannot be tracked or refunded.
- Email our support team at customerservice@galdiastore.com with your order number.
- State the reason for your return or if you prefer an exchange.
- Our team will review your request and send you the exact warehouse return address or a digital return label, depending on the item.
5. Return Shipping Costs
- For damaged, defective, or incorrect items, we will cover the return shipping costs.
- For general returns (such as sizing preferences or change-of-mind), the customer is responsible for covering all return shipping fees. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your item.
6. Refunds & Processing Time
- Once your return is received and inspected at our fulfillment center, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be automatically applied to your original method of payment within 5 to 7 business days.